Consulti
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We firmly believe that by working with your organization, we will develop a long-standing and mutually beneficial relationship. This involves obtaining a strong understanding of your network needs through various meetings, visual inspections of the business location, and evaluating any possible existing systems presently installed. From this, a fundamental plan outlining specific recommendations will be developed and jointly reviewed by the client and our development team.
System Design
This fundamental plan will not only focus on your current business requirements but will also incorporate the need for future growth and changes in technology. It may involve a new design or simply an enhancement to the current system by our Network Engineers. Once the system design is completed, it is then decided how to integrate it with your existing business functions.
Installation
Our installation team prides themselves in neat, professional, and well documented installations. This will allow technicians to troubleshoot the system if needed. We plan our schedule so as not to interfere with the normal operation of your business. Above all, we are attentive and flexible to your needs. We also run extensive testing to verify the installation is fully operational as per specifications outlined in the contract. During the installation process, you should choose a System Administrator that will become a liaison between your business and our technicians. This will also speed up communications by having one person who is responsible for contacting us for support.
Support
Our primary goal is to make supporting your business as simple as a phone call. We understand the critical role that computers play in the daily operation of your business. This means when your computers are down, so is your business. Therefore, we can ensure that your systems are functioning at their optimal level at all times. Our services are tailor-made to meet the needs of each individual client. We also make customer-focused service contracts available to their clients which will guarantee faster response time, lower maintenance costs, provide on-site service, and reduce administrative expenses. Each contract is written based on the present and future needs of the client.
Training
Employees are more likely to be motivated to use a tool if they are properly trained and understand its basic functions. This gives them a foundation to grow upon and a sense of security as a new user. We believe staff member training should commence with the completion of the installation. This can be structured in one on one or group formats.